kaveh Casino & Sportsbook FAQ
Our users ask us about account setup, deposit and withdrawal methods, football and live-dealer game rules, esports markets, account security, and how to reach our support team. This page covers the most common questions we receive across all product areas.
We have built this FAQ to answer registration, payment, game mechanics, and account-management questions without requiring you to contact support. If your question is not addressed here, our support team is available to help clarify any aspect of your kaveh account or transactions.
For detailed legal information about our jurisdiction restrictions, user obligations, and terms of service, please review our Terms and Conditions and Legal Notice pages. Those documents govern your use of kaveh and outline your responsibility to verify that access complies with your own jurisdiction's laws.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, jurisdiction notice, and support contact
Below, we answer the questions we hear most often. Each section groups related topics so you can find what you need quickly.
Account and registration
To open an account on kaveh, you visit our registration page and provide your email address, a chosen username, and a password. Next, we send a verification email to confirm your address. Once confirmed, you enter your full name, date of birth, and phone number. We then request identity verification — you upload a photo of your national ID card or passport. After submission, our team reviews your documents within a standard processing window. Once approved, your account is active and you can make deposits. If you are accessing from Jakarta, Surabaya, or Bandung, the process remains the same across all locations.
During registration, we collect your email address, username, password, full legal name, date of birth, and phone number. Later, for account verification, we ask for a copy of your government-issued ID (national ID card, passport, or driver's licence). This information allows us to comply with anti-money-laundering regulations and confirm your age and identity. We do not share your personal data with third parties except as required by law. All data is encrypted and stored securely on our platform.
On the kaveh login page, select the "Forgot password?" link. Enter your registered email address, and we send you a reset link. Click the link in the email to create a new password. The reset link is valid for a limited time window; if it expires, request a new one. Do not share your password reset link with anyone. Once you set a new password, you can log in immediately.
Account verification on kaveh typically completes within one business day of submission. During holidays such as Idul Fitri or Idul Adha, processing may take slightly longer. If your documents are unclear or incomplete, we email you a request for resubmission. Once approved, your account status updates automatically and you receive a confirmation email. You can then access all features including deposits and game play.
Payments and transactions
kaveh supports deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method has a minimum deposit threshold (typically in the range of tens of thousands of rupiah) and a maximum per transaction. The exact limits depend on your payment method and account status. You can view your available limits in the Cashier section of your account. Deposits are processed instantly for e-wallets and mobile banking, while bank transfers may take a few hours during business hours.
To deposit via mobile banking, local payment, or online payment, log in to your kaveh account and go to the Cashier. Select your chosen e-wallet, enter the amount you wish to deposit, and click Confirm. You are redirected to the payment app's login screen. Enter your e-wallet credentials and approve the transaction within the app. Once approved, the funds appear in your kaveh account balance instantly. You receive a confirmation email. If the deposit does not arrive within a few minutes, contact our support team with your transaction reference number.
To withdraw, go to the Cashier and select Withdraw. Choose your preferred payment method (e-wallet, mobile banking, local payment, online payment, or a registered bank account). Enter the amount you wish to withdraw, and confirm. Withdrawals to e-wallets typically process within minutes to a few hours. Bank transfers may take longer depending on the receiving bank. Your account must be fully verified before withdrawal is allowed. If a withdrawal is delayed, check your account status or contact support to verify there are no outstanding verification holds.
Withdrawal delays on kaveh can occur for several reasons. First, verify that your account is fully verified and that you have no outstanding document requests. Second, check whether the receiving payment method (e-wallet or bank) is experiencing any outages. Third, some withdrawals require additional anti-fraud review, which may add a few hours. If your withdrawal has been pending longer than the stated time window for your payment method, contact our support team with your withdrawal reference number and account email.
Game rules and markets
Our sportsbook covers major football competitions including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF, Champions League, Premier League, and many others. We also list markets for MotoGP, badminton, and esports tournaments such as Mobile Legends, Free Fire, and PUBG Mobile. For each match or event, we offer a range of market types — from outright winner to goal totals, handicaps, and live in-play betting. You can browse our full fixture list in the Sportsbook section, which updates daily with upcoming events.
Free bets and free spins are promotional credits we occasionally offer to new or active users. Free bets can be applied to sportsbook markets, while free spins are used on specific slot games. When a promotion is active, the amount and terms appear in your account promotions section. Free bets and spins typically come with usage terms — such as a minimum odds requirement or game restriction — which are clearly listed when you claim them. Any unused free bets or spins expire after a set period; check the expiry date in your account.
Our live-dealer tables broadcast real-time games with professional dealers in multi-camera studios. You can select from blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Once you join a table, you see the dealer and other players via live video. Place your bets using the on-screen interface, and the dealer executes the game according to standard rules. Payouts are instant. Table limits vary — we list minimum and maximum bet amounts for each table. If your connection drops during play, rejoin the same table and your bets remain intact.
kaveh offers a library of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each game has its own theme, payline structure, and RTP (return-to-player) percentage. You can play in demo mode (free credits) to learn the rules before using real funds. All our slot games are produced by licensed game studios and operate under standard fairness standards. Game details, paytables, and RTP information are available within each game or in the game info section.
Security and support
kaveh provides several account-management tools accessible from your account settings. You can update your email, phone number, and payment methods. You can view your transaction history, including deposits, withdrawals, and game play records. You can also change your password and enable two-factor authentication for added security. If you wish to close your account permanently, you can request closure through your settings — our team processes closures within a standard window. For any account concern, you may also contact support directly.
Our support team is reachable via live chat (available through your account dashboard), email, and phone. Live chat is typically the fastest method and allows you to describe your issue immediately. Email support handles detailed account inquiries and document-related questions. We respond to support requests during standard business hours; outside those times, your message is queued and answered as soon as possible. Have your account email and a description of your issue ready when you contact us. For urgent account security issues, use live chat.
kaveh is available only in jurisdictions where local law permits online gaming and sports betting. When you access our platform, you represent that you are accessing it from a supported region and that use complies with your local laws. We automatically restrict access from prohibited jurisdictions using IP detection and other methods. By using kaveh, you acknowledge your responsibility to verify legal compliance in your own jurisdiction. We are not liable for any legal consequences arising from your use of our platform in a restricted area. Review our Legal Notice for the full policy.