kaveh Terms of Use

When you open an account on kaveh, you agree to our terms governing account creation, deposits, withdrawals, game play, and dispute resolution. These terms apply to all users accessing our platform — whether via desktop browser, mobile web, or Android app — and cover live-dealer tables, sportsbook markets, slot games, and esports offerings.

Our terms are designed to protect both kaveh and our account holders. We enforce age verification, KYC identity checks, and fraud prevention measures. We also set out rules for bonus terms, withdrawal timelines, and how we handle disputes. This page summarizes the key conditions; by registering on kaveh, you accept these terms in full.

Services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account opening and eligibility on kaveh

To open an account on kaveh, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not operate in regions where online gaming is prohibited or exclusively licensed to domestic operators. During registration, you provide your email, create a password, and verify your email via a confirmation link. You then submit KYC documents — a national ID or passport and proof of address (utility bill, bank statement, or government letter). We verify these documents within one business day; during public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may extend to 48 hours.

Your account is tied to a single phone number and email address. You cannot open multiple accounts under different names or email addresses; if we detect duplicate accounts, we reserve the right to suspend all linked accounts and forfeit any balance. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately and request an account freeze.

Deposits, withdrawals, and payment methods on kaveh

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (instant settlement), and bank transfers to mobile banking, local payment, online payment, e-wallet virtual accounts (settled within a few hours depending on your bank). Your first deposit must come from a payment method registered in your name; we do not accept third-party transfers. Deposits are credited to your account immediately (e-wallet) or within a few hours (bank transfer). Your account balance is pooled across all game categories — live dealer, sportsbook, slots, esports — and updates in real time as you play.

Withdrawals are processed to your registered payment method only. You request a payout via Account Settings; our compliance team reviews it for fraud or abuse patterns. Standard review windows run same-day to 48 hours; bank transfers to your account may take an additional 1–2 business days. Withdrawals requested on weekends or public holidays are queued and processed on the next business day. Your first withdrawal after account creation may take longer as we verify your identity and payment details. We reserve the right to request additional documentation (bank statement, ID re-verification) before processing large withdrawals.

Game play, bonus terms, and dispute resolution on kaveh

When you place a bet or play a game on kaveh, you accept the outcome as final. Live-dealer results are determined by RNG (random number generation) certified by independent auditors; monthly audit reports are available in your Account section. Sportsbook results are determined by official league or tournament announcements; if a match is postponed or cancelled, your bet may be voided or rolled forward depending on the specific market rules (displayed before you place your bet). Slot game results are instant and final; no appeals or refunds are issued for disputed outcomes.

Promotional credits or bonuses (if offered) come with rollover requirements — you must wager the credit a certain number of times before you can withdraw any winnings. Exact terms are displayed in your Promotions section before you accept the offer. Unused promotional credits expire after 30 days. We reserve the right to modify or cancel promotional offers at any time; changes apply to new offers only, not to credits already credited to your account.

Dispute resolution and our kaveh support process

If you believe a settlement is incorrect or you have a complaint about your account, contact our support team via email or live chat. We respond during business hours (Monday–Friday 08:00–20:00 local time). Provide a clear description of your issue, relevant bet or transaction IDs, and any supporting screenshots. We investigate within one business day and respond with our findings. If you disagree with our resolution, you may escalate to our compliance team; final decisions are made within 5 business days.

We do not accept liability for technical failures, internet outages, or delays caused by third-party payment processors. If your deposit fails to credit due to a bank error, contact your bank first; if the issue persists, provide us with your bank's transaction reference and we will investigate. We do not refund deposits that are credited to your account but later reversed by your bank due to insufficient funds or fraud flags.

Jurisdiction, liability, and account suspension on kaveh

kaveh services are available only in jurisdictions where local law permits online gaming. We automatically block access from prohibited regions; no exceptions. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not claim to be licensed in Indonesia or any specific country; instead, we frame access as available only where applicable law permits.

We reserve the right to suspend or close your account if you violate these terms, engage in fraud, use multiple accounts, or access our platform from a prohibited jurisdiction. If we suspend your account, any balance is held for 30 days; after that, unclaimed balances may be forfeited. We are not liable for losses resulting from account suspension, technical failures, or third-party payment processor errors. Your use of kaveh is at your own risk; we provide the platform as-is without warranties of uninterrupted service or specific outcomes.

These terms are governed by the laws of the jurisdiction where kaveh operates. Any disputes arising from your use of our platform are subject to binding arbitration; you waive the right to pursue legal action in court. For questions about these terms, contact our support team during business hours. By continuing to use kaveh, you acknowledge that you have read, understood, and agree to be bound by these terms in full.