kaveh Casino & Sportsbook Data Care

This page describes what we collect when you use kaveh and how we keep that data protected. We gather information when you register an account, make deposits, play games, and request withdrawals — your email, identity documents, payment details, and game history. We use this data to verify your identity, process your transactions, detect fraud, and improve our service.

We do not sell your personal information to third parties. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals, and with compliance auditors to verify our operations. Your data is encrypted in transit and at rest; we store identity documents in a restricted-access database accessible only to authorized staff.

Our servers may sit outside your jurisdiction; by using kaveh, you consent to the storage and processing of your data across our infrastructure. You have the right to request a copy of your data or request deletion, subject to legal retention requirements.

What data we collect on kaveh

We collect information in several categories. First, account registration data: your email address, phone number, password (hashed), date of birth, and timezone. Second, identity verification: a photo of your national ID or passport, and proof of address (utility bill, bank statement, or government letter). We store these documents securely; only our compliance team accesses them. Third, payment information: your payment method (DANA wallet ID, e-wallet account, mobile banking number, bank account number, local payment ID). We do not store full credit-card numbers or bank passwords — payment processors handle those details.

Fourth, transaction history: every deposit, withdrawal, and game play. This includes timestamps, amounts, game names, and outcomes. We retain this data indefinitely to support dispute resolution, fraud detection, and regulatory compliance. Fifth, device and access logs: your IP address, browser type, operating system, and login timestamps. We use these to detect unauthorized access and prevent account compromise. Sixth, communication records: emails and chat transcripts with our support team. We retain these for 12 months to resolve disputes and improve our customer service.

How we use your data on kaveh

We use your data for the following purposes. Identity verification: we match your submitted documents against government registries to confirm you are who you claim to be. This is mandatory under our KYC (know-your-customer) policy and takes one business day; during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may extend. Transaction processing: we share your payment details with processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to debit deposits and credit withdrawals. Fraud detection: we analyze your transaction patterns, login locations, and device changes to flag suspicious activity.

Marketing communication: we send you promotional emails about new game categories, bonus offers, and platform updates. You can opt out of promotional emails via Account Settings; this does not affect your account access or game play. Legal compliance: we share anonymized transaction data with financial regulators and tax authorities as required by law. Research and analytics: we aggregate your data (removing personal identifiers) to understand user preferences, improve our live-dealer studios, and develop new game categories. We do not use your data for automated decision-making or profiling that could disadvantage you.

Your rights and data retention on kaveh

You have the right to access your data. Contact our support team and request a copy of all personal information we hold about you; we will compile and send it within 10 business days. You have the right to correct inaccurate data: if your name, address, or payment details are wrong, update them via Account Settings or contact support. You have the right to request deletion of your data, subject to legal retention requirements. We must retain identity documents and transaction history for at least 7 years to comply with anti-money-laundering laws; we cannot delete these records even if you request it. Other data (communication logs, device records) we delete after 12 months of account inactivity.

We use cookies and local storage to remember your login session, store your game preferences, and track which pages you visit on our website. We use Google Analytics to measure traffic and user behavior; you can opt out via Google's privacy controls. We do not use cookies to track you across other websites. Our cookies expire after 30 days of inactivity; you can clear them manually via your browser settings at any time.

Data security and third-party processors on kaveh

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our servers are located in data centres with 24/7 physical security, redundant power supplies, and automated backups. We conduct monthly security audits by independent firms and maintain a responsible-disclosure policy for vulnerability reporting.

We use third-party processors for critical functions. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet) handle all financial transactions; they maintain their own security standards and privacy policies. Cloud providers (storage, email, analytics) process data on our behalf under data-processing agreements that require them to use your data only as we direct. We are responsible for their actions; if a third party breaches your data, we notify you within 72 hours and work to remediate the issue.

Jurisdiction and contact information for kaveh privacy

Our servers and data centres are located outside Indonesia. By using kaveh, you consent to the transfer and processing of your data internationally. Your data may be accessed by our teams in Jakarta, Surabaya, Bandung, Medan, or Semarang, and by support contractors in other regions. We apply the same security and privacy standards regardless of location.

If you have questions about how we handle your data, contact our privacy team via email or live chat during business hours (Monday–Friday 08:00–20:00 local time). We respond within 5 business days. If you believe we have misused your data or violated this policy, you may file a complaint with your local data-protection authority. We are committed to resolving privacy concerns and maintaining your trust on kaveh.